H Potter Warehouse Deals Terms & Conditions
H Potter’s Warehouse Deals offers returned products to customers at a discounted price. Products listed in Warehouse Deals are items returned to our warehouses for a myriad of reasons, these products may have received damage during the shipping process or other faults from production, shipping, or storage. Some items may have dings and dents, be missing hardware, have misaligned pilot holes, etc. Please note that all packages will be sent in their original packaging, which will most likely have received damage during the shipping process. All products are sold as is no other discounts can be applied and we will not supply missing parts and hardware or accept returns for critical faults in any given item. Images are not representative of the condition of the product.
NOTE: Some products contain glass or other fragile materials, these may be cracked, or chipped. All items are sold as is, no returns or refunds.
HANDCRAFTED– Stainless steel rectangular planter box with a black nickel finish, use indoor or outdoor. No plants included. Planter is handcrafted so measurements may vary slightly. At widest points planter is 17.75"L x 6"W x 4.5"H, top opening 16.75"L x 5"W, tray is 15.5"L x 5.5"W x 0.5"H.
QUALITY BY H POTTER– H Potter has been designing and manufacturing premium quality garden products for over 25 years. We do not pretend to be the cheapest, but you get what you pay for. Packaged well, with stunning craftsmanship and backed by great customer service, we’re proud to say our garden products are built to last.
Does H Potter do custom work?
Custom work is not available. Items are only available in the sizes, finishes and colors shown on our website.
Where are H Potter products made?
H Potter items are manufactured at our partnered factory in India. Glass terrariums are handcrafted in India and China.
Does H Potter offer discounts?
H Potter does not offer discounts, but we do offer fast, free shipping and exceptional customer service.
Can H Potter provide detailed information about warehouse deals?
We do not have specific pictures or information regarding each individual warehouse deal item.Warehouse deals are typically customer returns or photo shoot items. We inspect items upon their return to make sure glass is not broken, items have not been used or major components are not missing, this said, items could have dents or dings, hardware may be missing, outer boxes may show wear and tear. It is not feasible to provide specific photos detailing the issues as each individual item would need its own sku identification.
Does H Potter ship outside of the United States?
H Potter is not offering shipping outside of the lower 48 states. Duties and shipping charges to other locations are often more expensive than the item itself.
Does H Potter offer replacement parts?
H Potter does not keep an inventory of replacement parts. If an item arrives and a small part is damaged, please contact us for solutions.
Does H Potter offer replacement glass?
H Potter does offer replacement glass for lanterns and torches. Please contact H Potter via text at 208-640-4206 if replacement glass items are showing out of stock. When ordering replacement glass for lanterns please note the lantern SKU for which you are requesting the replacement glass
Please use this link to purchase lantern glass.
Please use this link to purchase torch glass.
What is H Potter’s return policy?
Customers are responsible for return shipping, here's our policy.
H Potter planters are made with stainless steel and have a powder coat finish. To add a bit of extra protection to the finish, you might choose to apply a coat or two of clear polyurethane annually to the inside and outside of the planter. This can be purchased in a spray can at a hardware type store. You might also choose to apply this protective covering before first use.
Your water may contain minerals, chlorine and/or fluoride which may by unfriendly to the finish on the planter. H Potter planters are not designed to be used as fountains. Water spilling over the sides of the planter may affect the finish of the planter and/or may cause water stains or water spots. Additives in the soil used might also contain chemicals which when over-watered may spill over the sides and run down the planter potentially affecting the finish. Water sitting in the drainage tray may also affect the finish of the tray. Drainage trays are a standard feature to our small planters. These trays can only hold the amount of water to fill the tray. If excessive over-watering occurs the tray will not be able to hold water in excess of its capacity.
We choose to clean our planters with a soft, non-abrasive cloth along with water and a small amount of mild dish soap.If you are using the planter outdoors, you might consider inside storage during the winter based on the weather conditions in your area.