H Potter Return Policy Items Must be Unused

 H POTTER’S RETURN POLICY (H POTTER DIRECT SHIP FROM WAREHOUSE PRODUCTS ONLY)

 Your Satisfaction is very important to us! Any of our standard items are returnable for a 100% refund of the purchase price of the product, provided you contact us within 2 days of the receipt of your item(s). Just send an email to julie@hpotter.com with your order number and item being returned for a copy of the return instructions.

 We’re sorry to hear you need to return your order. 

Here is our return policy with 2 options.

Returns:

 In order to be eligible for return, items must be in such condition which allows it to be re-sold, preferably in original packaging.

 Customers are responsible to pay return shipping charges.

 Option #1:

You can return on your own. 

Please use a shipping service that uses tracking numbers (UPS or FedEx) and please email the tracking number to H Potter at julie@hpotter.com once you have shipped the package(s).

 Return Address:

Please return products to:

H Potter Returns

c/o Prime Logistics

 7500 Empire Drive

 Florence, KY  41042

 Option #2:

If you would like us to provide a shipping label, please email julie@hpotter.com to get a shipping quote as customers are responsible for return shipping costs which will be deducted from the refund amount.  Please provide your order number and the item(s) you wish to return.  Please allow up to 24 hours and we will provide you with a shipping quote.  If you would like to proceed with this option, please reply to the email and we will email you a UPS label for each box.

 

 

 

H Potter will pay return shipping if the return is a result of our error in packing.

Damage during Transit: Damage needs to be reported within 2 days of receipt of the item. In the event of damage during shipping, we require digital photographs of the damaged item and the damage to the shipping container, text them to Jerry at 2086404206.  H Potter also requires that you save the actual box that was damaged in transit (carrier requirement).

In most events of damage (for example: a piece of broken glass or missing hardware) a replacement part can be sent to you from the warehouse at H Potter’s expense.  Please send a text to 2086404206 or email jerry@hpotter.com to discuss replacement parts.